Frequently Asked Questions

Orders placed until July 30, 2024, are scheduled to ship by September 2024. This timeline ensures that customers receive their products promptly. KORU emphasizes maintaining high quality and reliability in production, which may occasionally affect delivery schedules.

For the latest information, customers can check the FAQ page or Shipping Policy, or contact customer support at contact@plantkoru.com.

Pre-orders are fulfilled using Easyship, typically delivered via DHL or UPS. These reliable courier services ensure that your KORU air purifier reaches you safely and on time.

The shipping process is streamlined to provide tracking information and updates, allowing customers to monitor their delivery status and plan accordingly.

We produce KORU ONE in small batches to guarantee quality standards. All orders placed in 2024 will be delivered on a first-come-first-serve basis.

Delivery slots: May - Completed, Jun - Completed, Jul - Completed, Aug - 18/150 slots, Sep - 130/150 slots, Oct, Nov, Dec - 150/150 slots each. Specify preferred batch in order notes or via Contact Page.

Email contact@plantkoru.com as soon as possible to request changes before the order ships.

The final price includes taxes and duties for some currencies, but additional customs fees may apply depending on the destination country.

These fees are determined by local customs regulations and are not controlled by KORU.

Customers should check their local customs policies to understand any potential extra charges.

"Unfulfilled" means the order has been received. The status will change to "Fulfilled" once shipped.

Orders may be canceled if flagged as fraudulent. Try ordering again with a PayPal account.

KORU air purifiers stand out due to their advanced photocatalytic oxidation (PCO) technology combined with an AI-powered plant care system. This unique combination not only purifies air down to 0.01 microns but also intelligently manages plant health, enhancing both air quality and indoor greenery. The integration of natural plant processes with high-tech purification methods offers a dual benefit, making KORU a superior choice for a healthier living environment.

No, KORU does not come with a plant, allowing you the freedom to select and customize your indoor greenery according to your preferences. While the device functions effectively without a plant, incorporating one maximizes the air purification benefits through enhanced natural processes. This setup provides a personalized touch to your space and leverages the full potential of KORU's innovative technology.

The ceramic foam filter in KORU, enhanced with titanium nanocoating, is designed to last indefinitely. Unlike traditional filters that require frequent replacements, KORU's filter only needs to be washed every 2-3 months. This sustainable approach not only reduces maintenance costs but also ensures consistent high performance and efficiency in air purification over the long term.

KORU is highly energy-efficient, consuming only 16 watts per hour. This low energy usage is less than that of an average LED lamp, making it an eco-friendly option for continuous use. Despite its powerful performance in purifying air and maintaining plant health, KORU's minimal energy requirement ensures that it contributes to lower electricity bills and reduced environmental impact.

KORU measures 12 inches by 10 inches by 10 inches (30 cm x 25 cm x 25 cm), with a plant pot volume capable of holding 0.7 gallons (2.5 liters) of soil. These compact dimensions make it suitable for various indoor settings, from small apartments to larger homes, without occupying excessive space. The design is both functional and aesthetically pleasing, integrating seamlessly into any environment.

KORU supports over 150 indoor plant varieties, covering 92% of indoor plants sold worldwide. This extensive compatibility ensures that users can choose from a wide range of plants to enhance their living spaces. The list of supported plants is continuously updated, offering ongoing flexibility and options for plant enthusiasts.